Returns & Refunds Policy
Seeds are a perishable, regulated product, so our policy is simple: unopened orders can come back for a refund, and real problems get fixed fast.
Policy at a glance
| Situation | What happens | How to start |
|---|---|---|
| Unopened, untampered order you no longer want | Refund of the order total minus shipping, once it's back with us | Email support for return instructions |
| Opened pack | Not returnable | Not applicable |
| Seeds fail to sprout | One-for-one replacement under the germination guarantee | Claim within 30 days of delivery |
| Seeds or packaging damaged on arrival | Free replacement of the damaged item | Email within 7 days of delivery |
| Wrong strain or pack size, or an item missing | We ship the correct or missing item free | Email within 7 days of delivery |
| Package lost in transit | Free reship or refund after a USPS search | See our shipping page |
Why opened packs can't come back
Seeds are alive. How well they germinate depends on the temperature, humidity and light they’ve been stored in. Once a pack has been opened, we have no way to know how it was kept, so we can’t resell it or send it to another grower in good conscience. That’s why returns are limited to unopened, untampered orders.
Seeds are also a regulated product, and rules on buying, holding and shipping them vary by state and are changing federally under Section 781. You can read more in our seed legality guide (not legal advice).
None of this leaves you stuck with a bad order. If something is wrong with what we sent, we fix it.
How each situation is handled
Returning an unopened order
If you change your mind, email us with your order number before opening anything. We’ll send return instructions. Once the order is back with us, unopened and untampered, we refund the order total minus shipping.
Seeds that don’t sprout
Germination problems go through our germination guarantee, not the refund process. Any seed that fails to sprout with our paper towel method within 10 days is replaced one for one, free, BOGO seeds included, when you claim within 30 days of delivery.
Damaged items
If seeds arrive visibly crushed or split, photograph them and the packaging before moving anything, and email us within 7 days of delivery. We’ll replace the damaged item free.
Wrong or missing items
Got a different strain, a different pack size or fewer packs than you ordered? Send a photo of what arrived within 7 days of delivery and we’ll ship the correct or missing item at no cost. You don’t need to send the wrong item back.
Lost packages
If USPS loses your order, we’ll reship it free or refund it once a USPS search comes up empty. The timelines are on our shipping page.
How to request a return, refund or fix
- Gather the detailsHave your order number ready, plus a short description and clear photos if anything arrived damaged or wrong.
- Email supportSend everything to support@bestmarijuanaseeds.com. For a return, email before opening the order so we can send instructions.
- We review itWe review requests Monday to Friday, 9am to 5pm ET, and reply by email with the next step: return instructions, a replacement or a question if we need more detail.
- Refund or replacementReturns are refunded once the unopened order is back with us. Replacements ship free in our usual plain, unmarked packaging.
Timelines
These are the windows we work to. Your bank or card issuer controls how quickly a refund shows on your statement.
| Step | Timeline |
|---|---|
| Report damaged, wrong or missing items | Within 7 days of delivery |
| Claim seeds that didn't sprout | Within 30 days of delivery, after up to 10 days of paper towel germination |
| Report a lost package | No tracking update for 7 business days, and within 30 days of the ship date |
| Refund issued on a returned, unopened order | Within 3 business days of the order arriving back with us |
| Refund appears on your statement | Usually 5 to 10 business days, depending on your bank |
Cancelling an order
You can cancel for a full refund any time before your order ships. Orders placed before 1pm Central on a business day ship the same day, so the window can be short. Email us with your order number as soon as you can. Once a package is with USPS we can’t cancel it, but an unopened, untampered order can still be returned under the terms above.
Returns and refunds FAQ
Can I return seeds I don't want anymore?
Yes, if the order is unopened and untampered. Email support with your order number for return instructions. Once the order is back with us, we refund the order total minus shipping. Opened packs can't be returned, because we can't verify how the seeds were stored.
Is shipping refunded on a return?
No. Refunds on returned orders cover the order total minus shipping. If something went wrong on our end, such as a damaged, wrong or lost item, we fix it at no cost to you instead, with a free replacement, reship or refund.
Can I get a refund if my seeds don't germinate?
My seeds arrived damaged. What should I do?
Take photos of the outer package and the seeds before you move anything, then email us with your order number within 7 days of delivery. We'll send a free replacement for the damaged item in our next dispatch, with tracking emailed as usual.
Do I have to send back a wrong item?
No. If we sent the wrong strain or pack size, a photo of what you received is enough. We'll ship the correct item free. You don't need to mail seeds back to us to get a mistake on our end fixed.
Something wrong with your order?
Email us with your order number and photos. We'll sort out a return, replacement or refund.